Riverside, CA 03/01/2012 - American Honda Motor Co., Inc., is proud to announce that Riverside Honda has earned the Honda President's Award. This annual award is presented to top-ranking Honda dealerships across the country, based on their achievement of excellence in all areas of operation - customer service and satisfaction, sales, training, and facility operation for the prior calendar year. This is the 4th year Riverside Honda has earned Honda's highest dealership honor.
The President's Award was established in 1995 to challenge dealerships to provide a superior automotive experience. Each year the objectives are modified to stay ahead of current market trends. A major component of the program focuses on the customer experience and is measured via customer satisfaction surveys. To earn this distinction, Riverside Honda met the lofty program objectives established for the 2011 calendar year.
"Earning the President's Award is a yearlong commitment that requires the dedication of every dealership team member," said John Mendel, executive vice president of Automobile Sales for Honda. "There are currently more than 1,000 Honda dealerships in the United States. Riverside Honda is one of only 144 to earn this distinction for 2011.
"Honda is proud to recognize the accomplishments of its top dealers. You will recognize their success by the President's Award trophy and mementos displayed throughout the dealership. I invite you to experience for yourself the advantage of doing business with an award-winning Honda dealership."
"Our goal for 2012 and beyond will and always shall be to providing exceptional customer satisfaction in all areas of our dealership whether it be Parts, Sales or Service as well as being a good community partner," said Richard Michaelson, Dealer Principal, Riverside Honda.
Riverside Honda carries the full line of Honda vehicles, including the all-new Honda CR-V, the ever-popular Accord and Civic, four alternative-fuel vehicles, and the redesigned Pilot. For more information on these and all of Honda's award-winning vehicles, visit www.honda.com or www.hondariverside.com.
The CSE award is presented by Honda North America to dealerships enrolled in the Professionals Recognition Program who achieve an overall CSE score of 92.0 or better for customer satisfaction in parts and service during the previous year. This success reflects their continued dedication to delivering the highest quality of work and level of customer service that we strive to achieve at all Riverside Metro Auto Group dealerships.
Riverside Honda will receive a banner to display our accomplishment as well as a visit from the executive team at Honda to honor them with this elite award. Congratulations again, to our team and, "Thank You," to our customers (our guests) for helping us attain this prestigious award!
Not all dealers are authorized to sell, service, or carry OEM Accessories for certain vehicles even though they are a dealer. We are an authorized Honda Natural Gas Dealer.